Permanent Positions

PM Resources’ capabilities are focused on the design and delivery of relevant services and outsourcing alternatives which allows our clients to address their core business processes and activities to build a solid platform for sustainable competitive advantage.

Our clients are building a platform to nurture, encourage and help their employees to achieve their full potentials. Thus, to attract the most competent people in order to create an environment that encourages performance and by providing challenging assignments, we have been appointed to assist in their recruitment needs.

Telesales Representative (Mandarin Speaking)
Working Location : Bayan Baru, Penang

Our client is one of the renowned Business Process Outsourcing companies specialising in the areas of providing seamless Digital Customer Experience, Customer Service Management, Business Process Optimisation, Business Transformation as well as Business Consulting. Headquartered in France, they have more than 380,000 employees worldwide across 450 contact centres in 83 countries, serving 170 markets.

The Job:

  • To receive incoming phone calls and assisting with customer enquiries as well as maintaining an accurate record of all calls made and received
  • To provide personal butler service for cloud customers to improve the overall sales revenue
  • Reach out to customers over the phone to address customers' questions, provide excellent customer experience, and maintain good customer relationships
  • Capture customers’ implicit requirements to boost the renewal rate and increase average order value through upselling and cross-selling.
  • Improve customer service standards to reduce the customer churn rate.
  • Able to generate promising leads for the outside sales team to pursue.
  • Able to manage customer accounts by ensuring that existing customers remain satisfied with company products and services.
  • Develop and sustain solid relationships with customers to encourage repeat business.
  • Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
  • Able to liaise with the appropriate departments to resolve customer complaints
  • Continually meet or exceeds daily and monthly targets with respect to call volume and sales.

The Person:
  • Candidate must possess a College Diploma or above
  • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience
  • Preferably someone who has IT background or familiar with cloud computing
  • Prior working experiences as inside sale/ telesales for at least 1 year
  • Like to work in a structured workflow process and collaborate effectively to work in a team
  • Excellent skills in communication, logical reasoning and creative thinking
  • Fast learner with strong interests in public cloud products and technologies

Interested applicants can apply online in strictest confidence with full resume and salary details to:

The Managing Consultant
PM Resources Sdn Bhd
Suite 7-5 Level 7
Wisma UOA II
21 Jalan Pinang
50450 Kuala Lumpur
Telephone: (603) 2713 6868

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Please note that only short listed candidates will be notified.
As not all available job opportunities are posted on this website, you are encouraged to forward your detailed resume to us for consideration of other opportunities.