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  Mr. Salim Ashedoff
  Trainer & Consultant  
  Event's Profile  
Date : 15 & 16 May 2019
Time : 9am - 5pm
Suite 7-5, Level 7
Wisma UOA II
21, Jalan Pinang
50450 Kuala Lumpur
  Online Registration, please register here
  Registration via Fax,
please download form here
and fax it to (603) 2713 6869.
  PM Resources' Contact  
(603) 2713 6868
(603) 2713 6869
  In-house Training  
  Apart from the above program, the following are also available for in-house training:
1. Business English
2. Business Writing Training
3. Effective, Impactful and Memorable Presentation Skills
4. Persuasive Business Communication Skills at Work
5. Effective Supervisory Skills & Personal Development Workshop Outline
6. Stress Management: How to Manage Workplace Stress Effectively?
7. Logistics Concepts & Practices
8. Pengurusan Rantaian Bekalan (Supply Chain)

Leveraging the Generation Gap
A 2-Day Programme
Date : 15 & 16 May 2019 (Wednesday & Thursday)
Time : 9.00 am - 5.00 pm
The modern workplace can present challenges to management when it comes to handling diverse generation. As younger workers are joining the workforce and older workers delaying retirement, the environment in the workplace is becoming a collage of diverse experience and perspective with varying attitudes and expectations of staff.

The workplace can present challenges to management in terms of handling the different generation present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such diversity in the workplace can outweigh the issues. Both the young and older workers have many ideas to offer, which can help the organisation thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
The program should achieve the folling objectives
  • Learn the history behind generations gaps
  • Learn about the different generations (traditionalist, baby boomers, Generations X’ers & Generations Y’ers)
  • Understand the differences between each generations
  • Find common ground among the different generations
  • Master conflict management between generations
  • Leverage the strengths of each generations in the workplace
Programme Outline
Module 1: Context
  • What Generations Exist in the Workplace
  • What defines a generations
  • What this means in our workplace
Module 2: Traditionalist
  • Their background
  • Their characters
  • Their working style
Module 3: Baby Boomers
  • Their background
  • Their characters
  • Their working style
Module 4: Generations X’s
  • Their background
  • Their characters
  • Their working style
Module 5: Generations Y’s (Millennial)
  • Their background
  • Their characters
  • Their working style
Module 6: Background
  • Attitude
  • Working Style
  • Life Experience
Module 7: Finding Common Ground
  • dopting a communication style
  • Creating an affinity group
  • Sharing knowledge
Module 8: Conflict Management (1)
  • Younger bosses managing older workers
  • Avoid turnovers with a retention plan
  • Breaking down the stereotypes
Module 9: Conflict Management (2)
  • Embrace the hot zone
  • Treat each other as a peer
  • Create a succession plan
Module 10: The power of 4
  • Benefits of generations gaps
  • How to learn from each other
  • Embracing the unfamiliar
Your Investment
Early Bird
RM1450.00 per participant
RM1550.00 per participant
Special Fee
Sign up 3 participants for the price of 2 participants

*Your investment includes materials & notes, lunch, tea break and certificate of attendance
PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5 Level 7, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur | Telephone: +603 2713 6868 | Fax: +603 2713 6869 |
Email: training@pm-resources.com | Website: www.pm-resources.com/training-series

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