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  Ms. Cerene SF Chin
  Trainer & Consultant  
  Event's Profile  
Date : 29 & 30 May 2018
Time : 9am - 5pm
Suite 7-5, Level 7
Wisma UOA II
21, Jalan Pinang
50450 Kuala Lumpur
  Online Registration, please
  Registration via Fax,
please download form here
and fax it to (603) 2713 6869.
  PM Resources' Contact  
(603) 2713 6868
(603) 2713 6869
  In-house Training  
  Apart from the above program, the following are also available for in-house training:
1. Business English
2. Business Writing Training
3. Effective, Impactful and Memorable Presentation Skills
4. Persuasive Business Communication Skills at Work
5. Effective Supervisory Skills & Personal Development Workshop Outline
6. Stress Management: How to Manage Workplace Stress Effectively?
7. Logistics Concepts & Practices
8. Pengurusan Rantaian Bekalan (Supply Chain)
Essential Business Writing Skills
A 2-Day Programme
Date : 29 & 30 May 2018 (Tuesday & Wednesday)
Time : 9.00 am - 5.00 pm
Most people find writing business documents such as letters and memos challenging and their writing shows it. The wordings are fuzzy, repetitious, redundant with jargons and etc. Many times we write the way we think a business document should sound, instead of the way we would talk face-to-face with the other person. This program is designed to organise and structure the writing style that would produce the desired action of the reader.
The program should achieve the following objectives:
  • Learn the principles of effective writing and their integrative functions
  • Identify reasons why people write and what elements should be present in any piece of business correspondence
  • Strengthen written language skills
  • Develop an increased sensitivity to style and the probable effect of the written message on the reader to produce the desired results
  • Plan out and implement writing procedures with confidence
  • Evaluate the effectiveness of the writing
Programme Outline
Module 1: Communication Overview
  • The process of communication
  • The modes of communication
Module 2: Basic Principles of Business Writing
  • The statement of good letter writing
  • Structuring the message
  • A systematic and fundamental approach to effective writing
    • Preparation and planning
    • Writing: using appropriate words, constructing effective sentences, punctuations and developing organised paragraphs
    • Checking: A 10 point plan
  • Avoiding business jargons, ambiguous and undefined terms and redundant repetitions
  • Using simple sentences to express complex ideas
    • From abstract to concrete
    • Accentuate the positive
    • Style and tone in language
    • Keeping the reader with you
  • Checklist for evaluating your writing
Module 3: Developing an effective style for written communication
  • The element and characteristics of effective writing
    • Reader adaption
    • Vocabulary, grammer, syntax, punctuation
    • Formats and structures
    • Preparations and production
    • Finalization
  • Types of written communication
    • Letters: Layout, parts of a business letter, structure, categories and guidelines for composing letters
    • Memoranda: Purposes, layout, structure, tone
    • E-mails: Layout, structure, tone and netiquette
  • Evaluation
For programme details, please
Who Should Attend
Clerical, administrative, customer service, human resource and marketing staff at supervisory or executive levels, and people who seek writing improvement
This workshop is highly application-based, interactive and participative allowing participants to internalise the concepts and knowledge learnt. There is a mixture of lectures, case analysis, writing skill practices, presentations, group dynamics and discussion to integrate learning
Your Investment

Early bird date is 15 May 2018
Early Bird
RM1, 431 per participants
RM1, 537 per participants
Special Fee
A group of 3: RM3, 074
(1 Free For Every 2 Participants)

(Your investment also includes Materials & Notes, Buffet Lunch, Tea break, and certificate of attendance)

The fees above is inclusive of 6% GST
PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5 Level 7, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur | Telephone: +603 2713 6868 | Fax: +603 2713 6869 |
Email: training@pm-resources.com | Website: www.pm-resources.com/training-series

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