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  Ilavarasi Kalandas
  Trainer & Consultant  
  Event's Profile  
Date : 15 & 16 August 2018
Time : 9am - 5pm
Suite 7-5, Level 7
Wisma UOA II
21, Jalan Pinang
50450 Kuala Lumpur
  Online Registration, please register here
  Registration via Fax,
please download form here
and fax it to (603) 2713 6869.
  PM Resources' Contact  
(603) 2713 6868
(603) 2713 6869
  In-house Training  
  Apart from the above program, the following are also available for in-house training:
1. Business English
2. Business Writing Training
3. Effective, Impactful and Memorable Presentation Skills
4. Persuasive Business Communication Skills at Work
5. Effective Supervisory Skills & Personal Development Workshop Outline
6. Stress Management: How to Manage Workplace Stress Effectively?
7. Logistics Concepts & Practices
8. Pengurusan Rantaian Bekalan (Supply Chain)

Effective Selling Skills
A 2-Day Programme
Date : 15 & 16 August 2018 (Wednesday & Thursday)
Time : 9.00 am - 5.00 pm
Great and successful salespeople do not just focus on selling - they have a genuine in helping customers get what they want and need. Effective selling skills are what differentiate the average salespersonfrom one who can rise above the competition.
The program should achieve the folling objectives
  • Open a sales conversation comfortably
  • Discuss best practices for staying organised and understanding of their customer's needs
  • How to build trust and rapport with client or customer
  • Practised gaining commitment from customers
  • Demonstrated how to listen effectively and to ask questions to uncover customer needs and opportunities
Programme Outline
Module 1: Introduction of Selling Skills
Module 2: Communication Skills
Module 3: Listening Skills
Module 4: Creating Rapport
Module 5: Asking and answering questions
Module 6: Time Management
Module 7: Objection Handling
Module 8: Presentation Skills
Module 9: Demo Skills
Module 10: Closing techniques
Module 11: What are the important thigns you need to know?
  • Who is your client or customer?
  • What is your product or services?
  • Features and benefits
  • Who to call or contact?
Module 12: How to do an effective sale?
  • How to attract your client or customer?
  • How to know their needs?
Module 13: Effective Rejection Handling
  • Rejection handling
  • Types of rejectino handling
  • How to deal rejection handling professionally
Module 14: Conclusion
  • Tips and secrets for effective sales
For programme details, please
Who Should Attend
  • This course is ideal for any sales executives or newly appointed salesperson who wants to master the art of fundamental selling skills. Also for sales professionals who want to refresh their sales skills
  • Lecturers
  • Presentation
  • Group discussions/ interactions
  • Case studies
Your Investment
The early bird date is 01 August 2018
Early Bird
RM1, 431 per participant
RM1, 537 per participant
Group 3 for 2
RM3, 074
(1 Free for Every 2 Participants)

All fees above are inclusive of tea break, lunch, training material, certificate of attendance and also 6% GST.
PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5 Level 7, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur | Telephone: +603 2713 6868 | Fax: +603 2713 6869 |
Email: training@pm-resources.com | Website: www.pm-resources.com/training-series

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