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  Facilitator  
  Dr. Kamal Kenny
 
  Trainer & Consultant  
   
   
  Event's Profile  
 
Date : 10 & 11 July 2017
Time : 9am - 5pm
Venue
:
Suite 7-5, Level 7
Wisma UOA II
21, Jalan Pinang
50450 Kuala Lumpur
 
   
  Registration  
  Online Registration, please
 
  Registration via Fax,
please download form here
and fax it to (603) 2713 6869.
 
   
  PM Resources' Contact  
 
(603) 2713 6868
(603) 2713 6869
training@pm-resources.com
www.pm-resources.com
/training-series/
 
   
  Sharing  
 
 
   
   
   
  In-house Training  
  Apart from the above program, the following are also available for in-house training:
 
   
 
1. Business English
2. Business Writing Training
3. Effective, Impactful and Memorable Presentation Skills
4. Persuasive Business Communication Skills at Work
5. Effective Supervisory Skills & Personal Development Workshop Outline
6. Stress Management: How to Manage Workplace Stress Effectively?
7. Logistics Concepts & Practices
8. Pengurusan Rantaian Bekalan (Supply Chain)
 
   
   
 

 
Effective Supervisory Skills & Personal Development
A 2-Day Programme
Date : 10 & 11 July 2017 (Monday & Tuesday)
Time : 9.00 am - 5.00 pm
 
Introduction
 
Are supervisory skills all that important? Effective supervisory skill is essential for the delivery of high quality service. Supervisory failures are the leading causes of conflicts and low productivity at workplace. Although so much focus has been put on changing cultures and the impact on organization, it is no doubt, that proper leadership has always been the key to both the success and the failures of the company.
The basic rules of supervisory skills Many factors contribute to failures. First and foremost, bosses, middle management and staff at large are trained to communicate differently.

Hierarchy frequently inhibits people from speaking up. People do not voice due to the fear of being told off by people in higher hierarchy.

Effective supervision allows individuals to equip himself/herself to present their thoughts to a wide range of groups. It is important because the knowledge that will be imparted to your subordinates has to be comprehended by them. Effective supervision saves time, money and manpower.

Bosses want conciseness rather than elaborated discussion. However, when filtered down to staff, it has to explain comprehensively to avoid ambiguity.

This training will discuss issues pertaining to effective supervisory skills. Participants will be given case studies to discuss and there will be role plays and simulation exercises throughout the training.
Objectives
 
On completion of the programme, participants will be able to:
  • The role of supervisor
  • Understand the problem-solving process, techniques and approaches used by supervisors
  • Current leadership techniques required by supervisors to lead their team
  • The importance of maintaining highest standard of quality in the team
  • Recognise the need to be in line with the vision and expectations of the organisation
  • The importance of inculcating teamwork for all the members in department
 
Programme Outline
Module 1: The Role of the Supervisor
  • In this session, discover the distinguishing features of a supervisor and what the qualities of an effective supervisor are. Participants will also have an insight on how integrated supervision should be in every aspect of an organization to ensure the highest level of satisfaction.
 
Module 2: Supervisor in a Manufacturing Vs Service Industry
  • In this session, participants will explore the challenges faced by supervisors in a manufacturing vs services industry and the importance of line of communication in both of these industries for a supervisor.
 
Module 3: Tools of Supervision
  • In this session participants will identify the importance of identifying tools of supervision and how supervisors should use these tools in their day to day work with their subordinates
 
Module 4: Delegating Effectively: Tapping on Your Best Resources
  • In this session, discover the importance of delegating to ensure your resources are the best utilized productivity. It is the core duty of the supervisor to ensure proper delegation takes place to ensure overhead costs at the minimal for the company
 
Module 5: Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All about Body Language
  • Interpreting Gestures
 
Module 6: Result Driven: It is my team, it is my duty
  • Assessing the need to change the mindset of people in accepting the importance to take ownership of his unit and to comprehend, that ultimately, the bottomline of his unit’s performance determines the perks that will come along. Participants will be asked to draw out action plan on how to execute them in his respective unit.
 
Module 7: Quality Assurance - Optimizing quality at workplace
  • Participants will analyse the importance of Total Quality Management as well as how the supervisor plays a key role in ensuring quality improvement. In this session, participants will also learn quality technique and quality circles activities.
 
Module 8: Improvising Human Relations – Supervisor’s Role
  • Discover how supervisor play an important role in understanding subordinates emotional problems. Participants will also assess the fundamental problems in human relationships
 
Module 9: An overview of Motivating Skills & Teamwork: The role of the Supervisor
  • Assessing back the importance of motivating your staff and keeping their morale at the highest always. Participants will also be thought the different models of teamwork and how this key unlocks the problems faced by most organizations of today.
 
For programme details, please
Your Investment
The early bird date is 26th June 2017.
 
 
 
 
PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5 Level 7, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur | Telephone: +603 2713 6868 | Fax: +603 2713 6869 |
Email: training@pm-resources.com | Website: www.pm-resources.com/training-series

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